Frequently Asked Questions

What products do you offer?

We specialize in high-quality clothing and gym apparel, including leggings, sports bras, t-shirts, hoodies, shorts, and more, designed to combine style, comfort, and performance.

What sizes do you offer?

Our products are available in a wide range of sizes to ensure everyone can find their perfect fit. Please refer to our Size Guide on each product page for more details.

What payment methods do you accept?

We accept all major credit and debit cards, as well as payment through PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Check our Shipping Policy for more information.

Can I change my address once the item has been dispatched?

* Domestic Customers: You can change your address by contacting the delivery partner handling your parcel.
*International Customers: Once your parcel arrives in your country and is transferred to the local delivery partner, you can request an address change directly with the courier.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are delivered within 5–10 business days.

Can I track my order?

Absolutely! Once your order has been shipped, we will send you a tracking link via email or SMS.

What is your return/exchange policy?

We offer a hassle-free return policy within 30 days of purchase. Please note the following:

  • Items must be unworn, unwashed, and in their original packaging.
  • Returns are at the customer’s expense, and we recommend using a trackable shipping service.
  • Refunds are issued as store credit only.
  • We do not accept returns for exchanges or for change-of-mind purchases.
    For detailed instructions, please visit our Returns & Exchanges page.

What if my order arrives damaged or incorrect?

We’re sorry for the inconvenience! Please contact our Customer Support Team within 7 days of receiving your order. Include your order number and photos of the issue, and we’ll resolve it promptly.

How do I care for my gym apparel?

To maintain the quality of your gym wear, we recommend washing items in cold water with similar colours and air drying them. Avoid using bleach or fabric softeners.

How can I contact customer support?

You can reach us via email at support@thejewelapparel.com or through our live chat feature on the website.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter or follow us on social media to stay updated on exclusive deals and promotions.