Refund policy

We want you to love your purchase, but if something isn't right, we've got you covered with our hassle-free return policy. Please review the details below:

General Returns

• Eligibility: Returns must be initiated within 30 days of purchase.
• Condition of Items: Items must be unworn, unwashed, and in their original packaging.
• Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item arrives safely.
• Refunds: Refunds are issued as store credit only.
• Exclusions: We do not accept returns for exchanges or change-of-mind purchases.

Faulty Items

If you've received an item that is incorrect, damaged, or faulty, please follow these steps:

1.Contact Us: Email our team within 7 days of delivery with:

• Clear images showing the fault or damage.
• A detailed description of the issue.
• Your order number and the email address associated with the purchase.

2. Evaluation: Once your claim is reviewed and approved:

• We will refund the return shipping cost.
• Compensation will be arranged after the item is returned to our facility.

 Please Note:

• Items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.
• Claims made outside the 7-day window for incorrect or damaged items may not be accepted.

How to Initiate a Return

For detailed return instructions, please contact us at support@thejewelapparel.com